We want you to love your purchase from TheLuxuryFashions. If you’re not satisfied, here’s how we handle returns and refunds:

1. Eligibility for Returns

  • Items must be unworn, unwashed, and in original condition (with tags attached).

  • Return requests must be made within 14 days of delivery.

  • Final sale items (e.g., clearance, personalized products) cannot be returned.

2. How to Initiate a Return

  1. Contact Us at [email protected] with your order number and reason for return.

  2. We’ll provide a Return Authorization (RMA) number and instructions.

  3. Ship the item(s) back to us within 7 days of approval.

3. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • We recommend using a trackable shipping method—we are not liable for lost returns.

4. Refunds

  • Once received, we’ll inspect the item and process refunds within 5-7 business days.

  • Refunds will be issued to the original payment method (excluding shipping fees).

  • Store credit or exchanges are available upon request.

5. Exchanges

  • Exchanges are subject to product availability. Contact us to arrange an exchange.

6. Damaged or Defective Items

  • If your item arrives damaged or defective, contact us within 48 hours with photos for a replacement or refund.

Questions?
📧 Email: [email protected]